Sr. Chat coordinator - Rotational Shift

Bangalore, KA, India

ZaranTech is a USA based Global e-learning Company. We provide focused Individual and Corporate training in Niche IT technologies. Our Sr. expert trainers have 10+ years of real-time experience in the fast paced world of Information Technology. We provide Role-based training as compared to Product based training methodology. Most of our training programs are delivered Online and we provide Instructor Led and Self-Paced modes of training.

We are looking for an experienced Sr. Chat Coordinator for an e-learning company in Domlur for the Rotational shift.

1. Excellent written & verbal communication skills
2. Prior Chat Experience is a must
3. Should have knowledge of all Chat techniques like probing etc.
4. Minimum 2 to 5 years of experience in Chat
5. Minimum 2 to 5 years of experience in IT chat/Sales/Emails/Inbound calls/Outbound calls. An experience of working for US client is an advantage.

1. Handle inbound chats to answer all the queries related to our online IT courses. Must initiate force chat and sell our online IT training courses.
2. Must be able to handle multiple chat conversations simultaneously.
3. Efficiently and judiciously escalate issues with clear communication to team lead/ manager when required.
4. Should Work and communicate with cross-functional teams (sales, product specialists, etc.) using various channels of internal communication regarding Partner issues.
5. Regular follow-up to be made to convert prospects to enroll in our online IT courses.
6. Update all the communication in the CRM diligently.
7. Adhere to processes and guidelines in line with the defined company standards.
8. Problem Solving, telephone etiquettes, Customer Service & sales techniques.
9. Must be a quick learner as training will be provided to understand our E-learning Courses.

Location: Domlur, Bangalore
Work hours: Rotational Shift (7am - 4pm; 1pm - 10pm; 3pm - 12am; 8pm - 5am; 11pm - 8amIST). Frequency of Rotation will be 2 Weeks.
CTC: Salary is not a concern for the right candidate Plus attractive Incentives.

1. You earn 1.5 days of vacation every month
2. Travel Allowance provided
3. OverTime 1.25 times paid upon Approval
4. Comp off benefits
5. Medical Insurance provided
6. Attractive Incentives and Commissions
7. PF benefits with 100% Employer matching
8. Great Referral bonus program
9. Learn many new technologies and enhance your skills
10. Attendance Bonus
11. All training Courses offered to Employees for Free
12. Great opportunity for growth within the company within other departments for exemplary employees
13. Feel Good at work - Great fun work environment with lot of employee engagement activities